SHIPPING
How is my original painting shipped?
All original artwork is wrapped in paper, padded, and shipped in a thick cardboard box.
Artwork is sent via USPS or Fed Ex Ground from Southern California. Most packages arrive within 2-4 days and include tracking and insurance.
Please allow a couple of days for order processing before our order ships.
How is my art print shipped?
Art prints are beautifully packaged and protected with a plastic sleeve and cardboard backing.
Artwork is sent via USPS 1st Class Mail or Priority Mail (arrives within 1-3 days in the US) from Southern California.
Please allow a couple of days for order processing before our order ships.
How do I display my painting or print?
My original paintings can be hung without a frame using the wireless kit included.
Many retailers have a selection of nice frames for prints.
If you would like to design a Gallery Wall download my FREE Gallery Wall Guide here.
OUR RETURN POLICY
Thank you for ordering from my shop. I am committed to producing and shipping quality products and I value my customer’s experience. Every order is handled with care. Please read below to see how we can help you.
Can I return the artwork I purchased? All sales of original artwork are final. If you have any questions about your purchase please contact me prior to your purchase.
If you wish to return a reproduction print, a restocking fee amounting to 20% of the print cost will be applied. We are more than happy to exchange a print for you, though the restocking fee for the original print will still be applied, as we print to order and try our best to not have prints sitting in stock.
How long do I have to return or exchange a print? We accept print returns and exchanges within seven days of receipt. If you do not reach out within seven days, we will be unable to make a return, so please be prompt! Please note the above restocking fee. Please be aware an exchange may not arrive in time for Christmas if the new print is unable to be printed until after December 15th, as we fulfill exchange requests only after receiving the returned print.
I purchased a print, but now it’s on sale. Can I have the discount applied retroactively? Absolutely! We are happy to issue you a retroactive discount if the purchase was made within a week of the beginning of the sale.
I had an issue. When will my replacement artwork ship / When will I receive my refund? We will ship your replacement artwork and /or issue a refund only after receiving your request via email and the returned item.
What packaging do I use to send the print back? We ask that you return your print in the original packaging. If your print came in a tube, it must be returned with both end caps. If you opened the package and threw one end cap away, the tape is not a replacement! We are only able to provide you a functioning shipping label if the weight and dimensions are accurate and the same as when we initially shipped the package. If you do not have the original packaging, please go to the post office and purchase a stiff mailer or a sturdy tube, as well as postage. We will not provide you a refund for artwork that is damaged in transit back to the studio due to poor packaging. We are unable to restock and sell damaged prints, so please make sure you package your print with care!
My artwork arrived damaged OR was not delivered OR was lost OR was stolen from my doorstep. Is this something you can help with? We are not liable for any mishandling or failed delivery by the shipping service (USPS or UPS, domestically or internationally), and we are not liable for any damage incurred post-delivery. We work hard to package each order with care in sturdy flat mailers and tubes so that it arrives undamaged, and we suggest you handle your new artwork with care when framing and stretching. Please be kind when reaching out and remember that we do not run the post office or UPS, and we have no control over the treatment of your package in transit! It’s just as much of a bummer for us to see damaged prints as it is for you to receive them.
This is how we typically handle situations that fall outside of our control:
Damaged Print: If your print is damaged in transit we are happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage. Creasing and bends can be flattened. Collectors may be asked to file a claim with the shipping service. If the order is a complete loss and we offer a reprint, we ask that you return the print to our studio, either in the original packaging or in sturdy packaging purchased at your local post office. Collectors are responsible for shipping costs for replacement prints. We are unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching.
Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect. This does happen occasionally, and it is not uncommon to have the package returned here to the studio. If that is the case, we are more than happy to forward it to your correct address, though we ask that you pay for the postage. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly. If a package is unable to be delivered and is returned to our studio, we are happy to reship, but ask that you pay them for the additional postage. We are unable to reprint any order for free that has been not delivered, lost, or stolen.